Refund policy

Thank you for shopping with us. We strive to provide you with products of the highest quality and customer satisfaction. Please take a moment to review our return and refund policy.

POLICY FOR DIGITAL PRODUCTS

Returns & Exchanges Not Accepted:

We regret to inform you that returns and exchanges are not accepted on digital PDF pattern purchases made through our platform. Once an order has been placed and processed, it is considered final.

Cancellation Policy:

Cancellation of orders is not possible once they have been processed and confirmed. Please review your order carefully before completing your purchase.

POLICY FOR PHYSICAL PRODUCTS

All physical products are handmade and created as individual orders. Because each item is made specifically for the customer, we do not accept returns, exchanges, or cancellations.

Returns & Exchanges

We do not accept returns or exchanges for any physical products. Please review all product descriptions, measurements, materials, and photos carefully before placing your order.

Cancellations

We do not accept order cancellations once an order has been placed.

Please ensure that all order details are correct before completing your purchase.

Damaged or Incorrect Items

If you receive a damaged item or an incorrect order, please contact us within 3 days of delivery and provide clear photos of the issue. Such cases will be reviewed individually.

Handmade Nature of Our Products

All items are handmade and created as individual orders. Slight variations in size, shape, or appearance are a natural part of the handmade process and are not considered defects.

All sales of physical handmade products are final. By placing an order, you acknowledge and agree to this policy.

Contact Us:

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at woolreef@gmail.com. Our customer service team is here to assist you.

By completing a purchase with us, you agree to abide by the terms and conditions outlined in this return and refund policy.

Thank you for your understanding and cooperation. We appreciate your business.